ED Overhaul: 5 Improvements to make today (Webcast)

LIVE Webcast
Sponsored by: HealthLeaders Media

Monday, March 17, 2008
1:00 – 2:30 p.m. (Eastern)
12:00 – 1:30 p.m. (Central)
11:00 – 12:30 p.m. (Standard)
10:00 – 11:30 a.m. (Pacific)

Even the most advanced hospitals struggle with the emergency department. It drives up expenses, brings down revenues, hurts compliance, and wrecks patient satisfaction scores. But there’s more to the ED than that.

The ED is your window to the community. Sixty percent of all hospital admissions come through the ED. Turning around an inefficient ED doesn’t require a multi-million dollar overhaul, but it does demand process improvements and metrics.

Join HealthLeaders Media for this must-have Webcast and learn from expert panelists how to overcome the ED’s unique challenges. Through this 90-minute Webcast, you’ll learn the five improvements all hospital leaders should make to improve their emergency departments. 

LEARNING OBJECTIVES

• Assess your ED’s current operations
• Establish metrics to ensure improvement and accountability
• Facilitate improved relations with nurses, physicians, and administration
• Develop a plan to optimize efficiency within your existing facility
• Improve customer service to increase patient satisfaction

PROGRAM AGENDA

1. Why the emergency department matters
2. Assessing your ED’s current condition
3. 5 Improvements
   1. Establish key metrics
   2. Make ED improvement an administrative imperative
   3. Focus on 1st impressions 
   4. Work with what you have
   5. Change the culture
4. Live Q and A

FEATURED SPEAKERS

Dr. Richard Salluzzo, President and CEO of Wellmont Health System
Dr. Richard Salluzzo is president and CEO of Wellmont Health System, a 13-hospital system with facilities in Tennessee, Virginia and Kentucky. He is the founder of the national Safest Hospital Alliance. A double-board-certified physician, Dr. Salluzzo received his medical degree from Tufts University School of Medicine and earned a master's degree in business administration from the acclaimed Katz School of Business at the University of Pittsburgh. He is board certified in internal medicine and emergency medicine. He is a fellow of the American College of Emergency Physicians and a member of the American College of Physician Executives and the American Medical Association. Dr. Salluzzo is the author of a management textbook on emergency medicine.

Wanda Della-Calce, Emergency Services Service Line Administrator
Wanda Della-Calce has 20 years experience in emergency nursing.  She is currently the Service Line Administrator for Emergency Services at North Mississippi Medical Center, and manages the Emergency, Trauma, Aeromedical, Ambulance service, Rapid Admit Unit and Pre-Admission Testing departments.

Chuck Stokes, President, North Mississippi Medical Center

Chuck Stokes is President of North Mississippi Medical Center (NMMC), a 650-bed tertiary hospital located in Tupelo, Mississippi. In the past fourteen years, Mr. Stokes has served as Executive Vice President, and Chief Operations Officer for three different health care systems in Louisiana, Arkansas and Alabama.  He is a Fellow in the American College of Health Care Executives and serves as faculty for numerous leadership development programs sponsored by the College.  He also serves as a preceptor on the faculty at the University of Alabama in Birmingham.  He currently serves on the Mississippi Hospital Association’s Committee on Trauma Care and the Committee on Legislation.  Mr. Stokes also serves as chairman of the Governor’s Trauma Care Task Force.

WHO SHOULD ATTEND?

This educational live event is intended for hospital C-suite executives and senior-level decision-makers. Relevant titles include:

• CEO
• COO
• CFO
• CNO
• Chief medical officer
• ED directors
• Quality directors
• Chief marketing officer

Webcast System Requirements and Program Materials
Please note to fully benefit from the Webcast experience, you will need a computer equipped with an Internet connection, Macromedia Flash Player 6.0 or higher, computer speakers with a soundcard, the following browsers: Netscape Navigator 4.7 or Internet Explorer version 5 or higher, and a recommended screen resolution: 1024x768.

Prior to the Webcast, you will receive an e-mail with detailed system requirements, your log-in information, presentation slides, and other materials that you can print and distribute to all attendees at your location.

New Purchase Option-- WEBCAST ON-DEMAND
In addition to the regular purchase option for HealthLeaders Media webcasts- CD - we are pleased to offer a new option, webcast on-demand. When you purchase a webcast on-demand you will be able to view the program any where and any time by logging into your account on www.HealthLeadersMedia.com. It's also a perfect training tool for new staff or as a refresher for veteran staff.

Please Note:
Participation in the Webcast is just $379 per site. All materials must be retrieved from the Internet. Live orders are assessed a $5 processing fee. CD and combo orders are charged $18 for shipping and handling.

Prior to the Webcast, you will receive an e-mail with detailed system requirements, your log-in information, presentation slides, and other materials that you can print and distribute to all attendees at your location

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